Refund & Cancellation Policy

Effective Date: October 24, 2025
BMS POINT (BMS Communications and Technologies)

BMS POINT is committed to providing reliable and transparent financial and digital services. This Refund Policy outlines how we handle refunds, cancellations, and related transactions on our platform.

1. Applicability

This policy applies to all users, agents, and partners who use BMS POINT’s financial services, including but not limited to:

• Digital payments and bill settlements

• Agent onboarding and activation plans

• Lending and insurance facilitation services

2. Service Payments

All payments made through the BMS POINT platform are processed securely. Once a transaction is confirmed, it cannot be reversed except as specified in this policy.

3. Refund Conditions

A refund will be considered only under the following circumstances:

• Transaction failure due to a technical error or system downtime after successful payment.

• Duplicate transactions made unintentionally due to network issues.

• Amount debited from the user’s bank account or wallet but not credited to the intended recipient’s account.

Refund requests will not be entertained for:

• Successful transactions or services that have already been delivered.

• Agent registration, onboarding, or activation fees once processed.

• Promotional or subscription-based payments that are non-transferable.

4. Refund Process

To raise a refund claim, users must contact support@bmspay.in with transaction details, proof of payment, and applicable screenshots.
After verification, eligible refunds will be processed within 7–15 working days through the same payment method used.
Refund approval is subject to financial reconciliation and validation by BMS POINT and its banking partners.

5. Cancellations

• Once a transaction has been initiated and processed successfully, cancellations are not permitted.

• If a user registers for a service or product in error, cancellation requests must be submitted within 24 hours (before activation).

6. Failed or Pending Transactions

In the event of transaction failure due to a server error, temporary hold, or network disconnection, the user’s payment will be automatically reverted within 3–7 business days depending on the payment gateway or bank involved.

7. Disputes and Resolution

If users have concerns about a specific payment or refund, they may reach our grievance officer at:
Email: grievance@bmspoint.co.in
Office: BMS POINT Head Office, Palakollu, Andhra Pradesh, India

We strive to resolve all genuine refund claims in accordance with RBI and NPCI guidelines.

8. Policy Updates

BMS POINT reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time to comply with new legal regulations or platform improvements. Updates will be posted on our website with the revised date.